Bank Account FAQs

1. What are the different verification statuses for CP/CP+ bank accounts?

Verification Status	Description
`pending`	The bank account is awaiting review/approval.
`verified`	The bank account has been approved and is ready to use.
`rejected`	The bank account has been rejected.

2. Will there be a callback after a change in verification status?

No, but once our Operations team approves the bank account, it will appear as successfully added when you retrieve the bank account list. In the case of rejection, the bank account status is "rejected".

3. How long will the verification process take?

It depends on the clarity of the documents provided.

4. Will there be a rejection reason if the bank account is rejected?

No, the verification status will just be "rejected".

5. If the bank account is rejected, is resubmission supported?

You may resubmit another bank account application with the correct details.

6. How long will it take between the user making the deposit and bank account being verified so that the user can make withdrawals?

It will be near-instant once the first deposit is completed.