Error Responses

The API categorises the various failures by their respective error codes. The body of the response will be JSON in the following format:

error: "string"
error_code: "string"
error_handling: "string"

The field error returns the error message specific to your request, error_code returns the unique code identifying the error and error_handling returns the instruction on how to resolve the error.

The string for error_code_description is used internally for our reference as some error codes have the same error_handling instructions but under completely different contexts. Should you face any difficulties with solving the errors, please contact Developer Support.

XFE0XX: General

General Errors (XFE0XX)	Error Message
XFE1	Error response has been deprecated
XFE2	Error response has been deprecated
XFE3	:error_code_description: "Internal" :error_handling: "Unexpected error. Try again later or contact customer support at https://support.straitsx.com/hc/en-us/requests/new."
XFE4	Error response has been deprecated
XFE5	:error_code_description: "Api token is invalid" :error_handling: "Make sure you entered the correct API key or contact customer support at https://support.straitsx.com/hc/en-us/requests/new."
XFE6	:error_code_description: "Access to this endpoint is denied" :error_handling: "You do not have the necessary permissions to access this endpoint. Please contact customer support at https://support.straitsx.com/hc/en-us/requests/new for assistance."
XFE7	Error response has been deprecated
XFE8	Error response has been deprecated
XFE9	Error response has been deprecated
XFE10	:error_code_description: "Invalid environment" :error_handling: "Request not supported for this environment."
XFE11	Error response has been deprecated
XFE12	:error_code_description: "Invalid parameter" :error_handling: "Make sure you entered the correct parameters."
XFE13	:error_code_description: "Record not found" :error_handling: "Please check that you provided the correct API Key and the correct parameters."
XFE14	Error response has been deprecated
XFE15	:error_code_description: "Required parameter empty" :error_handling: "Make sure you entered the correct required parameter."
XFE16	:error_code_description: "Invalid request" or "Duplicated request" :error_handling: "API request not supported. Make sure you entered the correct API key or contact customer support at https://support.straitsx.com/hc/en-us/requests/new."
XFE17	:error_code_description: "Insufficient customer profile data for USD" :error_handling: "Please supplement missing information on Customer Profile required for USD capability"
XFE18	:error_code_description: "Invalid bank account for USD withdrawal" :error_handling: "SWIFT code of this bank account is invalid"
XFE19	:error_code_description: "Invalid bank account for USD withdrawal" :error_handling: "Bank account from a nonbank financial institution is not allowed for USD withdrawal"
XFE21	:error_code_description: "Insufficient account balance" :error_handling: "Make sure you have sufficient balance and try again."
XFE22	:error_code_description: "Insufficient user kyb data for USD" :error_handling: "Please supplement missing information on User KYB required for USD capability"

XFE5XX: Bank

Bank Errors (XFE5XX)	Error Message
XFE501	Error response has been deprecated
XFE502	Error response has been deprecated
XFE503	:error_code_description: "Failed name check" :error_handling: "Bank account name and name provided have to be similar."
XFE504	:error_code_description: "Maximum number of bank accounts" :error_handling: "Delete existing bank accounts."
XFE505	:error_code_description: "Bank abbrev provided invalid" :error_handling: "Use GET {{base-api-url}}api/v3/banks to get the correct bank abbrev."
XFE506	:error_code_description: "Required bank data are empty" :error_handling: "Bank abbrev, bank account no, and bank account name are required."
XFE507	Error response has been deprecated

XFE6XX: Withdrawal

Withdrawal Errors (XFE6XX)	Error Message
XFE601	:error_code_description: "Conditions to withdraw not met. Can be solved by changing amount" :error_handling: "Your withdrawal does not meet the conditions required. Please follow the instructions in the response."
XFE602	:error_code_description: "Exceeds limit. Need to wait it out." :error_handling: "Your withdrawal exceeds the limit for the time period. Please change the amount or verify your account."
XFE603	:error_code_description: "Not allowed to carry out request" :error_handling: "Invalid request. Please call another API or contact customer support at https://bit.ly/XfersSupport."
XFE604	:error_code_description: "Maximum Limit Merchant Withdrawal" :error_handling: "You have reached the maximum number of withdrawal request per day. Please try again tomorrow. If you still wish to make a withdrawal, please contact our customer support."