The API categorises the various failures by their respective error codes. The body of the response will be JSON in the following format:

error: "string"
error_code: "string"
error_handling: "string"

The field error returns the error message specific to your request, error_code returns the unique code identifying the error and error_handling returns the instruction on how to resolve the error.

The string for error_code_description is used internally for our reference as some error codes have the same error_handling instructions but under completely different contexts. Should you face any difficulties with solving the errors, please contact Developer Support.

XFE0XX: General

General Errors (XFE0XX)	Error Message
XFE1	:error_code_description: "Server busy" :error_handling: "Follow instructions in the response."
XFE2	:error_code_description: "Access denied" :error_handling: "Make sure you call the correct API or contact customer support at https://bit.ly/XfersSupport."
XFE3	:error_code_description: "Internal" :error_handling: "Unexpected error. Try again later or contact customer support at https://bit.ly/XfersSupport."
XFE4	:error_code_description: "Authentication field empty" :error_handling: "Follow instructions in the response."
XFE5	:error_code_description: "Api key is invalid" :error_handling: "Make sure you entered the correct API key or contact customer support at https://bit.ly/XfersSupport"
XFE6	:error_code_description: "Invalid signature" :error_handling: "Follow instructions in the response."
XFE7	:error_code_description: "Active record error_handling" :error_handling: "Follow instructions in the response."
XFE8	:error_code_description: "Cannot retrieve media" :error_handling: "Cannot retrieve media. Please enter a new URL or try again later."
XFE9	Error response has been deprecated
XFE10	:error_code_description: "Invalid environment" :error_handling: "Request not supported for this environment."
XFE11	:error_code_description: "Timeout" :error_handling: "Please try again later."
XFE12	:error_code_description: "Invalid parameter" :error_handling: "Make sure you entered the correct parameters."
XFE13	:error_code_description: "Record not found" :error_handling: "Please check that you provided the correct API Key and the correct parameters."
XFE14	:error_code_description: "API only allowed for fully verified user" :error_handling: "Please submit KYC data to get your account fully verified."
XFE15	:error_code_description: "Required parameter empty" :error_handling: "Make sure you entered the correct required parameter."
XFE16	:error_code_description: "Invalid request" :error_handling: "API request not supported. Make sure you entered the correct API key or contact customer support at https://bit.ly/XfersSupport."

XFE1XX: User

User Errors (XFE1XX)	Error Message
XFE101	:error_code_description: "Not local number" :error_handling: "Follow instructions in the response."
XFE102	:error_code_description: "Entered value is less than minimum" :error_handling: "Make sure you entered the correct number."
XFE103	Error response has been deprecated
XFE104	:error_code_description: "Media provided too large" :error_handling: "Media too big. Follow the guidelines in the response."
XFE105	:error_code_description: "Captcha error" :error_handling: "Follow instructions in the response."
XFE106	:error_code_description: "No auth_code provided" :error_handling: "Enter either phone OTP or Google Auth OTP"
XFE107	:error_code_description: "Only enter one auth_code" :error_handling: "Do not enter both OTP or Google Auth OTP. Only need to enter one."
XFE108	:error_code_description: "More user information required" :error_handling: "Follow instructions in the response."
XFE109	:error_code_description: "Invalid credentials" :error_handling: "Make sure you entered the correct credentials."
XFE110	:error_code_description: "Cannot sign up twice" :error_handling: "Please sign in instead"
XFE111	:error_code_description: "Duplicate credentials" :error_handling: "Particulars already exist. Please make sure you entered the correct parameters."
XFE112	:error_code_description: "Repeat request" :error_handling: "API request has already been made. Please follow the instructions in the response or call another API."
XFE113	:error_code_description: "The user's NRIC selfie is not verified." :error_handling: "Please submit NRIC selfie to get your account fully verified."

XFE2XX: Merchant

Merchant Errors (XFE2XX)	Error Message
XFE201	:error_code_description: "Not yet a merchant" :error_handling: "Please verify your merchant or business account."

XFE3XX: Account

Account Errors (XFE3XX)	Error Message
XFE301	:error_code_description: "Account locked" :error_handling: "Request not available. Please contact customer support at https://bit.ly/XfersSupport."
XFE302	:error_code_description: "Account deleted" :error_handling: "Request not available. Please contact customer support at https://bit.ly/XfersSupport."
XFE303	:error_code_description: "Account terminated" :error_handling: "Request not available. Please contact customer support at https://bit.ly/XfersSupport."
XFE304	:error_code_description: "Account closed" :error_handling: "Request not available. Please contact customer support at https://bit.ly/XfersSupport."
XFE305	:error_code_description: "Account limit reached" :error_handling: "Your request will exceed the account limit."
XFE306	Error response has been deprecated
XFE307	Error response has been deprecated
XFE308	Error response has been deprecated
XFE309	:error_code_description: "Cannot use same account" :error_handling: "Follow instructions in the response."
XFE310	:error_code_description: "Account has insufficient funds" :error_handling: "Please ensure your account has sufficient balance."
XFE311	:error_code_description: "Cannot be different wallet type" :error_handling: "Follow instruction in response or contact customer support at https://bit.ly/XfersSupport."
XFE312	:error_code_description: "Conditions not met to close account" :error_handling: "Invalid request to close account. Follow instruction in the response."
XFE313	:error_code_description: "Account not found" :error_handling: "Request not available. Please contact customer support at https://bit.ly/XfersSupport."

XFE4XX: Charge

Charge Errors (XFE4XX)	Error Message
XFE401	:error_code_description: "Cannot refund charge" :error_handling: "Invalid request. Please call another API or contact customer support at https://bit.ly/XfersSupport."
XFE402	:error_code_description: "Cannot use placeholder account" :error_handling: "Follow instructions in response."
XFE403	Error response has been deprecated
XFE404	:error_code_description: "Forex not supported" :error_handling: "Make sure you call the correct API or contact customer support at https://bit.ly/XfersSupport."
XFE405	Error response has been deprecated
XFE406	:error_code_description: "Cannot refund prepaid transaction" :error_handling: "Please choose another transaction to refund."
XFE407	:error_code_description: "Conditions to charge card not met" :error_handling: "Invalid request for this transaction. Make sure you entered the correct txn_id."
XFE408	:error_code_description: "Invalid charge request" :error_handling: "Invalid request. Please follow instructions in response or contact customer support at https://bit.ly/XfersSupport."
XFE409	:error_code_description: "Order id exist" :error_handling: "Please enter another order_id."
XFE410	:error_code_description: "Invalid application fee" :error_handling: "Invalid request. Please make changes to the parameters as stated in the response."
XFE411	:error_code_description: "Will exceed storage limit" :error_handling: "Transfer will exceed the storage limit. Please change the amount or verify destination account."

XFE5XX: Bank

Bank Errors (XFE5XX)	Error Message
XFE501	:error_code_description: "Expected Bank API error" :error_handling: "Try again later or contact customer support at https://bit.ly/XfersSupport."
XFE502	:error_code_description: "Unexpected Bank API error" :error_handling: "Try again later or contact customer support at https://bit.ly/XfersSupport."
XFE503	:error_code_description: "Failed name check" :error_handling: "Bank account name and name provided have to be similar."
XFE504	:error_code_description: "Maximum number of bank accounts" :error_handling: "Delete existing bank accounts."
XFE505	:error_code_description: "Bank abbrev provided invalid" :error_handling: "Use GET {{base-api-url}}api/v3/banks to get the correct bank abbrev."
XFE506	:error_code_description: "Bank account already taken" :error_handling: "Please use another bank account."
XFE507	:error_code_description: "Bank account already added" :error_handling: "Please use another bank account."

XFE6XX: Withdrawal

Withdrawal Errors (XFE6XX)	Error Message
XFE601	:error_code_description: "Conditions to withdraw not met. Can be solved by changing amount" :error_handling: "Your withdrawal does not meet the conditions required. Please follow the instructions in the response."
XFE602	:error_code_description: "Exceeds limit. Need to wait it out." :error_handling: "Your withdrawal exceeds the limit for the time period. Please change the amount or verify your account."
XFE603	:error_code_description: "Not allowed to carry out request" :error_handling: "Invalid request. Please call another API or contact customer support at https://bit.ly/XfersSupport."
XFE604	:error_code_description: "Maximum Limit Merchant Withdrawal" :error_handling: "You have reached the maximum number of withdrawal request per day. Please try again tomorrow. If you still wish to make a withdrawal, please contact our customer support."

XFE7XX: Stablecoin

Stablecoin Errors (XFE7XX)	Error Message
XFE701	:error_code_description: "Unsupported Exchange" :error_handling: "Please ensure the exchange is supported or contact customer support at https://bit.ly/XfersSupport."
XFE702	:error_code_description: "Unsupported Quote" :error_handling: "Please ensure the quote is supported or contact customer support at https://bit.ly/XfersSupport."
XFE703	:error_code_description: "Invalid Address" :error_handling: "Please ensure the Address is correct or contact customer support at https://bit.ly/XfersSupport."

XFE8XX: Dashboard

Dashboard Errors (XFE8XX)	Error Message
XFE801	:error_code_description: "Maximum Limit Xfers Dash Order" :error_handling: "You have reached the maximum number of disbursement request per day. Please try again tomorrow. If you still wish to send funds, please contact our customer support."