Transaction Status
Payment Status
| Status | Description |
|---|---|
pending | Funds have been received but not yet credited to your StraitsX account. |
completed | Funds have been received and credited to your StraitsX account. |
refunded | Funds have been refunded to the sender bank account. |
For payment in pending state, the callback triggered will have an appropriate blocked code, which allows you to understand the issue and handle the transaction accordingly.
Blocked Code | Description | Suggested Handling |
|---|---|---|
| The transaction is held temporarily due to our internal risk control measures. Our internal risk control measures vary from time to time. | Email the user to inform them that the transaction may face a delay. |
| The transaction is held temporarily due to a name mismatch of the user's full name and the name on the sender's bank account. | Email the user to provide supplementary information about their bank account. |
| The transaction is held temporarily due to our compliance measures. | Check in with StraitsX to understand the root cause, and email the user to inform them that the transaction may face a delay. |
Payout Status
| Status | Description |
|---|---|
pending | Payout request has been received. |
failed | Payout is unsuccessful - this may happen due to invalid bank account or other reason. If applicable, we will return the failure reason in the callback. |
completed | Payout is completed by StraitsX. Depending on the currency and the network of the transaction, it may take some time for the beneficiary bank to credit the beneficiary's bank account. |
Updated about 19 hours ago