Onboarding RFI FAQs

Onboarding RFIs refer to RFIs given out to faciliate individual CP+ onboarding.

1. What is an example RFI callback?

You may refer to this page for an example.

2. What is the RFI flow?

Happy flow:









Error Flow: STX side is down

Error Flow: Merchant side is down

3. What are the different RFI statuses?

StatusDescriptionActionUser able to resubmit RFI?
sentRFI has been issued and pending action on merchant endGet end user to submit the necessary informationYes (No limit as long as before expiry date)
receivedRFI response has been received, undergoing review by StraitsXNo action for merchant and end userYes (No limit as long as before expiry date)
completedRFI review is completed and all information has been acceptedNo action for merchant and end userNo
expiredRFI has expired without the required information being providedProfile will be rejected due to exceeding the RFI period; the customer will need to resubmit in order to reopen the accountNo

4. Is RFI for CP or CP+?

It is only for individual CP+.

5. What will the CP+ status be if the RFI is expired?

It will be in pendingstatus.

6. Will I be able to resubmit if the RFI is expired?

No. You will receive an error message. If you still wish to open a CP+ profile for that end user, please create a new CP+ profile.

7. How many days are we given to complete the RFI?

Onboarding State - Account Pending Verification: 14 calendar days Post Onboarding State - Account Verified: 30 calendar days

8. What question types are there?

Question TypeExpected Response
TEXTText response
CHECKBOXCheckbox option response
DOCDocument URL upload

9. What situations will we return an error?

  1. RFI Question ID is invalid
  2. RFI status is completed or expired
  3. RFI submission is missing mandatory question
  4. RFI submission when user doesn't have RFI
  5. RFI submission using invalid replyType
  6. RFI submission using invalid options for checkbox options (case sensitive)