Onboarding RFI FAQs

You may refer to this page for an example.

Happy flow:

Error Flow: STX side is down

Error Flow: Merchant side is down

Status	Description	Action	User able to resubmit RFI?
`sent`	RFI has been issued and pending action on merchant end	Get end user to submit the necessary information	Yes (No limit as long as before expiry date)
`received`	RFI response has been received, undergoing review by StraitsX	No action for merchant and end user	Yes (No limit as long as before expiry date)
`completed`	RFI review is completed and all information has been accepted	No action for merchant and end user	No
`expired`	RFI has expired without the required information being provided	Profile will be rejected due to exceeding the RFI period; the customer will need to resubmit in order to reopen the account	No

It is only for individual CP+.

It will be in pendingstatus.

No. You will receive an error message. If you still wish to open a CP+ profile for that end user, please create a new CP+ profile.

Onboarding State - Account Pending Verification: 14 calendar days Post Onboarding State - Account Verified: 30 calendar days