Onboarding RFI FAQs
Onboarding RFIs refer to RFIs given out to faciliate CP+ onboarding.
1. What is an example RFI callback?
You may refer to this page for an example.
2. What is the RFI flow?
Happy flow:
Error Flow: STX side is down
Error Flow: Merchant side is down
3. What are the different RFI statuses?
| Status | Description | Action |
|---|---|---|
sent | RFI is pending action on merchant end | Get end user to submit the necessary information |
received | RFI is undergoing review | No action for merchant and end user |
completed | RFI has been accepted and completed | No action for merchant and end user |
expired | RFI has expired | No action for merchant and end user, CP+ will not be verified. If you wish to verify it, please create a new CP+ |
4. Is RFI for CP or CP+?
It is only for individual CP+.
5. What will the CP+ status be if the RFI is expired?
It will be in pendingstatus.
6. Will I be able to resubmit if the RFI is expired?
No. You will receive an error message. If you still wish to open a CP+ profile for that end user, please create a new CP+ profile.
7. How many days are we given to complete the RFI?
14 calendar days.
Updated about 2 hours ago