Onboarding RFI FAQs
Onboarding RFIs refer to RFIs given out to faciliate individual CP+ onboarding.
1. What is an example RFI callback?
You may refer to this page for an example.
2. What is the RFI flow?
Happy flow:
Error Flow: STX side is down
Error Flow: Merchant side is down
3. What are the different RFI statuses?
| Status | Description | Action |
|---|---|---|
sent | RFI has been issued and pending action on merchant end | Get end user to submit the necessary information |
received | RFI response has been received, undergoing review by StraitsX | No action for merchant and end user |
completed | RFI review is completed and all information has been accepted | No action for merchant and end user |
expired | RFI has expired without the required information being provided | Profile will be rejected due to exceeding the RFI period; the customer will need to resubmit in order to reopen the account |
4. Is RFI for CP or CP+?
It is only for individual CP+.
5. What will the CP+ status be if the RFI is expired?
It will be in pendingstatus.
6. Will I be able to resubmit if the RFI is expired?
No. You will receive an error message. If you still wish to open a CP+ profile for that end user, please create a new CP+ profile.
7. How many days are we given to complete the RFI?
14 calendar days.
8. What question types are there?
| Question Type | Expected Response |
|---|---|
TEXT | Text response |
CHECKBOX | Checkbox option response |
DOC | Document URL upload |
Updated 18 days ago