Rejection Reasons

If you created a CP+ or updated your CP+ information, you may receive a rejection reason from us. Here are the list of rejection reasons and what you can do next:

Message for the User	Next Course of Action
Expired ID	Upload an ID that is not expired.
The document image is unclear	Upload a clearer document image.
Photocopies are not accepted	Upload the original digital copy.
Rejected due to StraitsX policy	We regret to inform you that in line with our internal policy, we are unable to render our services to you.
Missing ID document frontside	Upload ID document frontside
Missing ID document backside	Upload ID document backside
Unacceptable ID document format	Upload ID document in an acceptable format. Refer to this API do https://docs.straitsx.com/reference/create-a-customer-profile-api
Document is not recent (less than 1 year)	Upload a document with date within 1 year
Inaccessible/corrupted Proof of Address document	Upload the original digital Proof of Address copy
Proof of Address document is illegible/blur	Upload the original digital Proof of Address copy
Document is not acceptable	Upload the original digital Proof of Address copy
Missing date of letter/name/address/logo	Ensure your document uploads have date of letter/name/address/logo
Please upload the original digital Proof of Address copy. Screenshots or photos of screens are not accepted.	Upload the original digital Proof of Address copy
Expired onboarding request/ unresponded additional information request	Resubmit a new request
Rejected due to [custom rejection reason]	Retry according to custom reason