Rejection Reasons

If you created a CP+ or updated your CP+ information, you may receive a rejection reason from us. Here are the list of rejection reasons and what you can do next:

Message for the UserNext Course of Action
Expired IDUpload an ID that is not expired.
The document image is unclearUpload a clearer document image.
Photocopies are not acceptedUpload the original digital copy.
Rejected due to StraitsX policyWe regret to inform you that in line with our internal policy, we are unable to render our services to you.
Missing ID document frontsideUpload ID document frontside
Missing ID document backsideUpload ID document backside
Unacceptable ID document formatUpload ID document in an acceptable format. Refer to this API do https://docs.straitsx.com/reference/create-a-customer-profile-api
Document is not recent (less than 1 year)Upload a document with date within 1 year
Inaccessible/corrupted Proof of Address documentUpload the original digital Proof of Address copy
Proof of Address document is illegible/blurUpload the original digital Proof of Address copy
Document is not acceptableUpload the original digital Proof of Address copy
Missing date of letter/name/address/logoEnsure your document uploads have date of letter/name/address/logo
Please upload the original digital Proof of Address copy. Screenshots or photos of screens are not accepted.Upload the original digital Proof of Address copy
Expired onboarding request/ unresponded additional information requestResubmit a new request
Rejected due to [custom rejection reason]Retry according to custom reason