Rejection Reasons
If you created a CP+ or updated your CP+ information, you may receive a rejection reason from us. Here are the list of rejection reasons and what you can do next:
| Message for the User | Next Course of Action |
|---|---|
| Expired ID | Upload an ID that is not expired. |
| The document image is unclear | Upload a clearer document image. |
| Photocopies are not accepted | Upload the original digital copy. |
| Rejected due to StraitsX policy | We regret to inform you that in line with our internal policy, we are unable to render our services to you. |
| Missing ID document frontside | Upload ID document frontside |
| Missing ID document backside | Upload ID document backside |
| Unacceptable ID document format | Upload ID document in an acceptable format. Refer to this API do https://docs.straitsx.com/reference/create-a-customer-profile-api |
| Document is not recent (less than 1 year) | Upload a document with date within 1 year |
| Inaccessible/corrupted Proof of Address document | Upload the original digital Proof of Address copy |
| Proof of Address document is illegible/blur | Upload the original digital Proof of Address copy |
| Document is not acceptable | Upload the original digital Proof of Address copy |
| Missing date of letter/name/address/logo | Ensure your document uploads have date of letter/name/address/logo |
| Please upload the original digital Proof of Address copy. Screenshots or photos of screens are not accepted. | Upload the original digital Proof of Address copy |
| Expired onboarding request/ unresponded additional information request | Resubmit a new request |
| Rejected due to [custom rejection reason] | Retry according to custom reason |
Updated 15 days ago