Rejection Reasons

If you created a CP+ or updated your CP+ information, you may receive a rejection reason from us. Here are the list of rejection reasons and what you can do next:

Message for the User	Next Course of Action	Able to retry?
Expired ID	Upload an ID that is not expired.	Yes
The document image is unclear	Upload a clearer document image.	Yes
Photocopies are not accepted	Upload the original digital copy.	Yes
Rejected due to StraitsX policy	We regret to inform you that in line with our internal policy, we are unable to render our services to you.	No
Missing ID document frontside	Upload ID document frontside	Yes
Missing ID document backside	Upload ID document backside	Yes
Unacceptable ID document format	Upload ID document in an acceptable format. Refer to this API document https://docs.straitsx.com/reference/create-a-personal-customer-profile-api	Yes
Document is not recent (less than 1 year)	Upload a document with date within 1 year	Yes
Inaccessible/corrupted Proof of Address document	Upload the original digital Proof of Address copy	Yes
Proof of Address document is illegible/blur	Upload the original digital Proof of Address copy	Yes
Document is not acceptable	Upload the original digital Proof of Address copy	Yes
Missing date of letter/name/address/logo	Ensure your document uploads have date of letter/name/address/logo	Yes
Please upload the original digital Proof of Address copy. Screenshots or photos of screens are not accepted.	Upload the original digital Proof of Address copy	Yes
Expired onboarding request/ unresponded additional information request	Resubmit a new request	Yes
Rejected due to [custom rejection reason]	Retry according to custom reason	Yes
Rejected due to DND country	We regret to inform you that in line with our internal policy, we are unable to render our services to you.	No
Rejected due to DND industry	We regret to inform you that in line with our internal policy, we are unable to render our services to you.	No