Payment Statuses

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Learn about payment statuses and how to handle them.

When a payment is received, its status may vary depending on the state of the funds. Payments may be blocked in certain circumstances. The following table details the various statuses for payments and the suggested steps you should take.

Status

Description

Treatment Upon Callback

pending

Funds have been received but not yet credited.

Do not associate funds to the user yet. Refer to Blocked Codes for more details.

completed

Funds have been received and credited.

You may release the funds to the user's account.

refunded

Funds have been refunded to the source bank account. This happens either manually by our team or after 14 days.

Email the user to notify them that the funds will be returned to the bank account which it was transferred from.


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