Blocked Codes

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Learn about payment blocked codes and how to handle them.

When a transaction is blocked, we'll notify you with an accompanying blocked code so you can understand what is happening. The following table details the various scenarios where this may occur and the suggested steps you should take to notify your user.

Blocked Code

Description

Treatment

FG-001

The transaction is held temporarily due to our internal risk control measures. Our internal risk control measures vary from time to time.

Email the user to inform them that the transaction will take slightly longer than expected.

NM-001

The transaction is held temporarily due to a name mismatch of the user's full name and the name on the user's bank account.

Email the user to provide supplementary information about their bank account.

EL-001 (Connect flow only)

This transaction will be held until a refund is executed back to the source bank account.

Email the user that funds have been received and is pending refund.

CR-001 (Customer Profile flow only)

The transaction is held temporarily due to our compliance measures.

Email the user to provide supplementary information about their source of funds.


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