Proof of Address (POA) and Identity Verification (ID&V)

When are Proof of Address (POA) and Identity Verification (ID&V) required?

Proof of Address (POA) is mandatory for users whose nationality falls under a Red Market, as advised by Visa. The requirement for Identity Verification (ID&V) is subject to review by StraitsX Compliance. Accordingly, any User Creation request for a user with a Red Market nationality will be rejected if the required POA is not submitted.

POA Document Requirements

Valid Document

The submitted document must:

• Clearly show the customer's name and residential address
• Have a visible issue date
• Be clear, complete, and legible; scanned copies are accepted
• Be an original document (not a photocopy)
• Show the issuer's company name and/or official logo

Recency

• First submission: The document must be issued within the last 12 months of the submission date
• Resubmissions (following rejection): The document must be issued within the last 6 months of the submission date

Accepted Document Types

• Bank/Financial Institution statements or letters
• Insurance statements or letters
• Utility bills (electricity and water)
• Telco bills
• Government-issued documents
• National ID/IC/Driver License (Must show the residential address, expiry date, and still be valid)
• Lease/Tenancy Agreement (Singapore only)

ID&V Document Requirements

Submit the ID&V result your KYC provider provided.

POA and/or ID&V Resubmission

Upon a POA and/or ID&V document rejection, users are allowed up to 3 attempts to resubmit for another review. Each attempt window is 360 hours (15 days). You can utilize the Update User API to submit new documents.