Transaction Rejection Reasons
In order to provide more information for each webhook event_transaction is marked as rejected, we provide an additional field rejection_reason to indicate the error classification.
The rejection_reason field will not appear in approved webhook event_transaction.
Rejection reason list
| Rejection reasons | Example scenarios |
|---|---|
| ACCOUNT_NOT_FOUND | When provided error code in remote host authorization is Card not found. |
| CARD_LIMIT_EXCEEDED | When the spend attempt exceeds the spend limit. |
| CARD_RESTRICTIONS | When cross-border is disabled for the issuing plan but the transaction is cross-border. When card present transaction is disabled for the contract but the transaction is card present. |
| CARD_IS_NOT_PRESENT | When card number not found. Note that when card is not found in our system, event fields |
| CARD_TOKEN_NOT_PRESENT | When card token not found. |
| CARD_IS_LOST | When card status is lost. |
| CARD_IS_STOLEN | When card status is stolen. |
| CARD_IS_SUSPENDED | When card status is suspended. |
| CARD_IS_INACTIVE | When card status is inactive. |
| CARD_IS_BLOCKED_BY_FRAUD | When card status is blocked by fraud |
| CARD_IS_PERM_BLOCK | When card status is perm block. |
| CARD_IS_INVALID | When card status is invalid. |
| CARD_TOKEN_SUSPENDED | When card token is suspended. |
| CARD_TOKEN_INACTIVE | When card token is inactive. |
| CARD_TOKEN_DEACTIVATED | When card token is deactivated. |
| CARD_TOKEN_HAS_EXPIRED | When card token has expired. |
| CARD_TOKEN_EXPIRATION_DATE_IS_EMPTY | When card token has no expiry date. |
| CONTRACT_NOT_PRESENT | When contract not found. |
| CBS_IS_NOT_AVAILABLE | When the remote host authorization response is timeout. |
| DUPLICATE_TRANSACTION | When online reversal duplicated request coming for original transaction is already reconciled. When provided error code in remote host authorization is Duplicate transaction ID. |
| ERRORS_IN_SOFTWARE | When provided error code in remote host authorization is Unauthorized or Internal server error.When the ssuing plan is set with maintenance mode during the scheduled downtime. |
| FRAUD_NOT_PERMITTED_TO_TERMINAL | iWhen the fraud check is recommending the transaction is fraud. |
| INSUFFICIENT_BALANCE | When the remote host authorization responding insufficient balance. |
| INSUFFICIENT_SPENDABLE_BALANCE | Insufficient spendable balance |
| ORIGINAL_TRANSACTION_NOT_FOUND | When provided error code in remote host authorization is Transaction not found |
| TRANSACTION_NOT_PERMITTED | Where cash withdrawal is disabled for the issuing plan but the transaction is cash withdrawal. This also applies to SGD withdrawals at ATMs in Singapore, which are blocked for all merchants per compliance. |
| UNKNOWN | Unclassified error. |
| VIAA_LIMIT_EXCEEDED | VIAA limit exceeded |
| CVV2_VALIDATION_FAILED | When the provided CVV2 in authorization request does not match the stored CVV2 for the card. |
| CAVV_VALIDATION_FAILED | When the Cardholder Authentication Verification Value (CAVV) cryptogram validation fails for 3DS transaction |
| TRACK_2_VALIDATION_FAILED | When the Track 2 data (from magnetic stripe or EMV fallback) is invalid |
| CRYPTOGRAM_VALIDATION_FAILED | When the cryptogram in EMV or contactless transaction is invalid |
| PIN_VALIDATION_FAILED | When the entered or transmitted PIN does not match the encrypted PIN |
| TOO_MANY_CONSECUTIVE_PIN_FAILURES | When the cardholder exceeds the allowed number of consecutive incorrect PIN attempts |
| PIN_NOT_CONFIGURED | When the transaction requires online PIN verification but the card or account has no PIN configured |