FAQs

Q: Is there a specific order for when we receive the card_activation_ready webhook and when we receive the iframe_ready webhook?

No specific order, the order is non-deterministic because we have two background jobs running for these two webhooks.

Q: How do I simulate a transaction in sandbox environment?

Please set up a session with us where we will go through a suite of test cases of varying transaction type. Also, keep the test card ready with sufficient balance and share the opaque_id with the representative.

Q: For reversal and refund cases, how do I link it with the original deduction transaction?

You can use retrieval_reference_number (RRN) or transaction_id to find the original transaction.

Q: What is the expected time delay between remote host authorization and webhook notification requests?

The expected time delay between authorization and webhook should be within seconds. Transaction webhook usually comes in a few seconds after you approve