Transaction Rejection Reasons

In order to provide more information for each webhook event_transaction is marked as rejected, we provide an additional field rejection_reason to indicate the error classification.

The rejection_reason field will not appear in approved webhook event_transaction.

Rejection reason list

Rejection reasons	Example scenarios
ACCOUNT_NOT_FOUND	When provided error code in remote host authorization is `Card not found`.
CARD_LIMIT_EXCEEDED	When the spend attempt exceeds the spend limit.
CARD_RESTRICTIONS	When cross-border is disabled for the issuing plan but the transaction is cross-border. When card present transaction is disabled for the contract but the transaction is card present.
CARD_IS_NOT_PRESENT	When card number not found. Note that when card is not found in our system, event fields`acquirer_currency`, `card_opaque_id` , `cbs_transaction_id`, `currency` will be `""` , `acquirer_amount` and `transaction_amount` will be `"0.00"` .
CARD_TOKEN_NOT_PRESENT	When card token not found.
CARD_IS_LOST	When card status is lost.
CARD_IS_STOLEN	When card status is stolen.
CARD_IS_SUSPENDED	When card status is suspended.
CARD_IS_INACTIVE	When card status is inactive.
CARD_IS_BLOCKED_BY_FRAUD	When card status is blocked by fraud
CARD_IS_PERM_BLOCK	When card status is perm block.
CARD_IS_INVALID	When card status is invalid.
CARD_TOKEN_SUSPENDED	When card token is suspended.
CARD_TOKEN_INACTIVE	When card token is inactive.
CARD_TOKEN_DEACTIVATED	When card token is deactivated.
CARD_TOKEN_HAS_EXPIRED	When card token has expired.
CARD_TOKEN_EXPIRATION_DATE_IS_EMPTY	When card token has no expiry date.
CONTRACT_NOT_PRESENT	When contract not found.
CBS_IS_NOT_AVAILABLE	When the remote host authorization response is timeout.
DUPLICATE_TRANSACTION	When online reversal duplicated request coming for original transaction is already reconciled. When provided error code in remote host authorization is `Duplicate transaction ID`.
ERRORS_IN_SOFTWARE	When provided error code in remote host authorization is `Unauthorized` or `Internal server error`. When the ssuing plan is set with maintenance mode during the scheduled downtime.
FRAUD_NOT_PERMITTED_TO_TERMINAL	iWhen the fraud check is recommending the transaction is fraud.
INSUFFICIENT_BALANCE	When the remote host authorization responding insufficient balance.
INSUFFICIENT_SPENDABLE_BALANCE	Insufficient spendable balance
ORIGINAL_TRANSACTION_NOT_FOUND	When provided error code in remote host authorization is `Transaction not found`
TRANSACTION_NOT_PERMITTED	Where cash withdrawal is disabled for the issuing plan but the transaction is cash withdrawal. This also applies to SGD withdrawals at ATMs in Singapore, which are blocked for all merchants per compliance.
UNKNOWN	Unclassified error.
VIAA_LIMIT_EXCEEDED	VIAA limit exceeded
CVV2_VALIDATION_FAILED	When the provided CVV2 in authorization request does not match the stored CVV2 for the card.
CAVV_VALIDATION_FAILED	When the Cardholder Authentication Verification Value (CAVV) cryptogram validation fails for 3DS transaction
TRACK_2_VALIDATION_FAILED	When the Track 2 data (from magnetic stripe or EMV fallback) is invalid
CRYPTOGRAM_VALIDATION_FAILED	When the cryptogram in EMV or contactless transaction is invalid
PIN_VALIDATION_FAILED	When the entered or transmitted PIN does not match the encrypted PIN
TOO_MANY_CONSECUTIVE_PIN_FAILURES	When the cardholder exceeds the allowed number of consecutive incorrect PIN attempts
PIN_NOT_CONFIGURED	When the transaction requires online PIN verification but the card or account has no PIN configured